Need help with STAIRS?
From 1st October 2026, Registered Providers will be required to proactively publish a wide range of information for tenants under the Social Tenant Access to Information Requirements (STAIRS). This includes information on:
- Governance and decision-making
- Spending, grants and service charges
- Investment plans, maintenance and repairs
- Asset performance and housing services
- Statutory lists, registers, and property strategies
At face value, STAIRS is a transparency requirement. In reality, it is a test of data maturity, governance and organizational assurance.
Where data is structured, controlled and actively managed, compliance should be achievable.
Where it is fragmented, inconsistent or poorly understood, Boards risk:
- Time-consuming reconstruction and caveating of information
- Inconsistent narratives reaching tenants
- Reduced confidence and increased complaints
- Escalation to the Housing Ombudsman
This is not just about publishing more information – it’s about being confident that what is published is accurate, explainable and defensible. For Boards and Executives, the key question is:
Are we confident in the data that underpins what we will be required to disclose?
If you would value an early conversation about what STAIRS may mean for your organization, and how improved data structure and governance can support compliance and trust, we can help.
